Processing and Dispatch

• Orders will be processed within 24 to 48 hours after payment is confirmed.
  
• As per the product description, pre-orders and customized products may require additional time.
  
• In compliance with the Consumer Protection (E-Commerce) Rules, 2020, order status updates will be communicated via email or SMS.

Shipping Charges

• Standard Shipping: Shipment charges will be free.
  
• Express Shipping: Additional shipping charges will apply, calculated during checkout.

Delivery Timelines

• Standard Shipping: 7-10 business days, depending on your location.
  
• Express Shipping: 2-3 business days.
  
• All the orders will be shipped and delivered in 2 to 10 business day, depending upon the location.
• Delivery may be delayed due to unavoidable circumstances such as natural calamities, government restrictions, or transportation strikes, as per Indian contract law provisions.

Shipping Areas

• We currently ship across India.
  
• No international shipping is available currently.

Tracking Information

• Tracking details will be shared via email or SMS once the order is shipped, as required under the Information Technology Act, 2000.

Address Accuracy

• At checkout, please ensure that your shipping address and contact information are correct.
  
• We are not responsible for undelivered orders due to incorrect or incomplete addresses provided by the customers.

Taxes and Duties

• Prices are exclusive of GST. No additional taxes will be levied at the time of delivery.
  
• Customers are responsible for any state or regional restrictions on the product.

Lost or Damaged Shipments

• Please note that once proof of delivery is attached to a tracking number, The Fifth Peak is not responsible for lost, damaged, or stolen items. The courier assumes all risks.

Returns and Exchanges

• Please refer to our Return and Refund Policy for details.
  
• Return shipping charges will apply unless the item received is defective or incorrect.

Customer Support

For queries, contact us at contact@thefifthpeak@gmail.com or chat with us on WhatsApp no: +91 7303291204 during business hours (10 AM to 6 PM) from Monday to Saturday.